911 operator comments spark outrage

May 13, 2008 1:10:11 PM PDT
When you call 911, you hope you're talking to someone who cares about what happens to you, but WTVF in Nashville, Tennessee uncovered a shocking 911 emergency. A Nashville woman, who called 911 during a violent domestic situation back in February, says the emergency system failed.

Shelia Jones' call for help began when an angry ex-boyfriend barged into her house.

The first recorded call came into Metro Nashville's 911 center at 2:08 p.m.

Jones called the emergency center several times for almost three hours, as her ex-boyfriend made threats on her life.

The first 911 operator stayed on the phone with Sheila for more than 15 minutes. She even called back to check on her.

Jones went back and forth with different dispatchers, but one dispatcher made a shocking comment that was captured on tape.

But, in the end, Sheila called the mayor's office and it was only then that police answered her call for help.

Police and 911 officials say it was one error on top of another.

The following is a transcript of a portion of the 911 call:

Sheila: "Nobody's coming out here?"
911: "Yes, ma'am. As soon as the sergeant gets an officer available, he's gonna send somebody out there."
Sheila: "What, do y'all want him to kill me so you can put yellow tape around me and say we got there just for the death? Is that it? I don't understand."
Sheila: "I'm scared to even leave out my f***ing house."
911: "OK, ma'am, I updated the call. We'll get somebody there as soon as possible."
Sheila hangs up.
911: "I really just don't give a s**t what happens to you."

As for the operator who made the shocking comment, Metro police chief Ronal Serpas says "the employee is no longer with us."

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