Verizon Promotion Problems

March 18, 2009 1:48:42 PM PDT
Action News has received a number of complaints from consumers who say Verizon is not living up to its promise. In hopes of getting more folks to subscribe to FiOS, Verizon told prospective customers they'd get free stuff if they signed up.

Incentives including products like a free digital camera, a Circuit City gift card, or even a free T-V. But there's a problem. For instance, the free T-V promotion ended last winter and some people are still waiting to get the H-D set the company promised.

Ed Prange signed up for Verizon's Triple Freedom Fios package back in December in part because it came with a promotional offer for a free 19-inch H-D T-V "Well it sounded like a good deal to me. The lure of the TV was the big selling point," said Ed.

Sounded like a good deal to Marie Dubreuil, too, when she signed up for the package in October!

She said Verizon told her to expect a confirmation letter about the T-V two to three weeks after sign-up or installation.

But more than six months later and Marie's yet to hear from Verizon.

"To this day I haven't gotten the letter. It's been five months now," said Marie.

Ed and Marie say they called or emailed Verizon many, many times, but never got the T-V or the letter they were promised.

"I feel kind of like they let me down," said Ed.

"I just got to the point where I thought it was ridiculous," added Marie.

Action News questioned Verizon about the promotion problem.

"First of all, we apologize for the inconvenience to consumers and we apologize for the delay," said Sharon Shaffer with Verizon.

Verizon says the response to its promotional offer was so over whelming, it ran out of T-Vs and had to get another manufacturer to provide more sets. It also started offering an alternative gift card.

And as for consumers who have yet to get what Verizon promised?

We'll make every effort to track that because at this point in time people should have their television sets," added Shaffer.

Meantime, nearly a dozen consumers contacted Call for Action about the problem, including Ed and Marie.

Marie finally got her set at the end of April... "I think they're wonderful. If I hadn't gotten them involved I'd probably still be calling and trying to get the TV," said Marie.

Verizon tells Action News that customers who are having trouble getting a promotion fulfilled they should call 1-800-VERIZON, then select billing.

Existing FiOS customers should select the option for "New products and Services". When asked "How can I help you today," say "Agent" or press 0.