iRate over the iPhone's activation delay

July 11, 2008 5:37:51 PM PDT
Customers cheered when the Apple store in Ardmore opened at 8:00 a.m. this morning.But by the afternoon, most were jeering about the long wait to get in and get their new 3G activated.

Customer John Rothberg stood in line outside the store for 5 hours. He's been waiting inside another 2 hours to get his phone to work.

Porscha Adams of Warrington, Pennsylvania, got in line at 7:00 this morning. Eight hours later at 3:00 p.m., she's was still waiting to activate her phone too.

"I think they should have been prepared. AT&T and Apple should have worked together," Adams said.

AT&T is the exclusive carrier for the iPhone. A spokesperson said today that there was also a global problem with Apple Inc.'s iTunes servers, which prevented the phones from being fully activated in-stores as planned.

Instead, many customers were told to go home and perform the last step themselves by connecting their phones to their own computers.

Gabby Loeb is one of those customers and says she didn't mind doing that nor did she mind her 6-hour wait.

"It was fine because I registered people to vote while she was waiting. I work for Barack Obama campaign," Gabby Loeb of Ardmore said.

Her brother Jon wasn't concerned about the wait either

"As soon as it works, it will be great," Jon Loeb said.

The problem extended to owners of the previous iPhone model.

A software updated released for that phone also required the phone to be reactivated through iTunes. More than two-million customers logged onto the iPhone discussion board online, with most irate and complaining about the issue. In person, Apple-ites were angry, too.

The good news is there doesn't appear to be a shortage of the iPhone 3-G.

Everyone who came to the Ardmore Apple store was able to buy one and customers are being told there will be more here tomorrow.

    To buy it and activate it, you'll need the following:

  • Your credit card
  • Social Security number
  • Government-issued photo I.D.
  • Your current wireless account number and password or PIN, if you're new to AT&T

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