General Motors may just answer your complaint even if you don't complain to the company directly!
The squeaky wheel may really get the grease thanks to a new program launched by General Motors.
GM has a new team of customer service agents who scour social networking sites like Twitter and Facebook.
They hunt for complaints about their vehicles then reach out to those customers and offer them help.
GM is doubling the effort next month, adding new agents and more computing power.
