United Airlines announces new overbooking program

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United Airlines announces new overbooking program: Alicia Vitarelli reports during Action News at 4:30 p.m. on July 13, 2017. (WPVI)

Still recovering from that viral overbooking crisis, United airlines is now rolling out a new way to avoid a repeat.

But critics claim their new move ends up making the airline more money.

It's called the Flex-Schedule program. Ahead of your flight, United will ask how flexible you are.

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Video shows three security officials dragging a male passenger from a United Airlines flight that the airline said was overbooked.



If the airline thinks your ticket is a hot commodity, you may get an offer to change your itinerary and they'll give you $250.

If you accept, you'll be re-booked within 24 hours, but here's where the plan is raising eyebrows.

United can then resell your seat at a higher price to business travelers.

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