The change is set to take place on November 16.
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"We just found out last night- yesterday- they're getting ready to switch this location to another location. It's a whole lot of inconvenience," said Milton Miller, of Landsdowne.
"They're relocating again," said Monique Clarke, from North Philadelphia. "I hope it's better, that's all I could say."
In June, Greyhound left the bus station near Reading Terminal Market where they had been for decades. Customers moved to the location across from Federal Court for FlixBus, Greyhound, Coach, Megabus, and Peter Pan -- but it has not been popular. Passengers said their wait can be dangerous, crowded and uncomfortable.
"The first spot, we were inside the building where you could be warm when it rained or when it snowed. Out here, it's an inconvenience for everybody," Constance Benton, of Germantown.
Now, the city believes the latest move will address the passengers' concerns over safety.
"There's a lot of crazy people out here during the nighttime, so I don't think it's safe or a good idea to have people wait for a bus out here," said Tracy Jaquez, from North Philadelphia.
Jaquez also mentioned the lack of seating and no indoor waiting area.
"When the buses are late, you're standing out here freezing. So we need to be somewhere warm," said Jean Mickens, from West Philadelphia.
Then there is the bathroom issue.
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"With this location, if somebody gotta go to the bathroom, where they going to go to the bathroom at," Miller asked,
"One of the main concerns is not being able to use the bathroom. Sometimes we have to wait," added Daisy Guzman, from Williamstown, New Jersey.
Another issue is congestion problems for SEPTA buses and daily traffic.
"People getting dropped off, the buses are trying to move and they can't move because there are other people getting off. There is a lot going on around here," said Guzman.
Mike Carroll, the city's deputy managing director for the Office of Transportation, Infrastructure and Sustainability, released the following statement on the issue:
"The volume and nature of complaints leave the situation at 6th and Market Streets completely untenable ... For that reason, the City made a firm commitment to relocate the intercity bus operations off of the 600 block of Market Street this fall. Efforts are underway to find an off-street location but require more time, and an interim change in location is needed urgently."
"Hopefully, it's more comfortable," said Guzman. "Hopefully, it has a decent bathroom and just a place to sit and where we can wait in a safe place."
"Safety for all the kids and all the families," added Clarke.
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City leaders said the new location is temporary through the beginning of 2024 until they find a permanent spot.
In the coming days, officials will put up signage to notify passengers about the changes.
Peter Pan, FlixBus, and Greyhound will operate on the south curb of Spring Garden Street on either side of Front Street. Megabus will operate on Spring Garden Street on the north curb under the I-95 viaduct next to the Spring Garden Station exit for the Market Frankford Line station.
Additionally, existing parking may be cleared along Noble Street between Front Street and Christopher Columbus Boulevard to allow for additional bus loading space.
The bike lane on the eastbound side of Spring Garden will be detoured to accommodate all road users. City officials advise customers to contact their carriers for more information.
Officials are also coordinating with bus carriers to explore customer service space, including ticketing near the loading areas.
Transportation officials said they will issue a separate statement to provide an update on this work as details are finalized.
All updates will be added to phila.gov.