Doug Mackie says he witnessed the terrifying ordeal as a chair on the Sullivan Express lift plummeted to the ground.
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Mackie of Easton, Pennsylvania, says he was skiing with his son Dylan when he let a father and his two kids go ahead of him on the lift.
Mackie was two cars behind them when the lift made a sudden stop and started swaying. He then watched in horror as the chair just dropped.
"And we saw that family, the two kids were here and the dad was here, and (their chair) started really going bad and it went up almost vertical and they popped right off. The chair fell and I saw a dad reach for his kids and just grabbed his kids," recalled Mackie.
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Mackie says he can't get the image out of his head.
The victims were taken to the hospital, but there is no immediate word on their conditions.
"We are devastated by the weekend's events on the Sullivan Lift and our hearts go out to the family involved. We thank you for your patience as we continue to conduct a thorough investigation. In the meantime, the Sullivan Lift remains closed," said Shawn Hauver, managing director of Camelback Resort in a statement.