Surveillance video obtained exclusively by Action News shows a black truck turning left off Rising Sun Avenue onto Wingohocking Street around 8 a.m. The vehicle fishtailed, crashed into a fence, and struck a woman waiting at a bus stop.
The crash occurred outside Tri-State Landscape Equipment & Supplies.
Zack Zinner, operations manager at the landscaping company, said his crew rushed to help after hearing the impact.
"She was lying there, and she was in a lot of pain. She was calling out for help," Zinner said.
The victim, identified as 59-year-old Issiar Santa, was found injured on the sidewalk. Surveillance footage later revealed the driver exited the truck, briefly checked on Santa, and then fled the scene on foot.
"It's hard to watch because you're expecting someone to help in that situation, and they kind of do the opposite," Zinner said.
Action News has learned the driver, only identified as a 17-year-old boy, surrendered to police on Wednesday night. There is no word on what charges he may be facing.
Santa's daughter, Naesha Santa, told Action News her mother was on her way to work at the Philadelphia Department of Human Services, where she has served for more than 20 years.
Instead, she was taken by ambulance to Temple University Hospital, where she is being treated for a broken rib and bruising.
"She cannot move. She cannot eat. Right now, she is scared," Santa said. "She told me, 'I thought I was going to die.' I said, 'Don't say that. You're my mom.'"
Santa said she and Zinner called police multiple times, but officers never responded to the scene. She also visited the nearest police station in an attempt to file a report.
"I'm very frustrated because it's damage to a building, but way more importantly, it's someone in our community who is hurt," Zinner said. "I think it's something the police should be able to do something about."
Philadelphia Police Commissioner Kevin Bethel issued a statement Wednesday evening:
"We are launching a full investigation into why it took so long to respond to this situation. This should never have happened. We will take appropriate action where warranted to ensure that this does not happen again."
As the investigation begins, Santa's family hopes the driver will be found and held accountable.
"It was my mom. It could be your mom, and you just run," Santa said. "You don't know how the family was affected. You didn't even call an ambulance for her."
Santa said she is thankful for the crew at Tri-State Landscape Equipment & Supplies for helping her mother immediately after the crash and continuing to push for the police to investigate.