Facebook confirms it listens to chats on Messenger app

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Wednesday, August 14, 2019
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Facebook admits listening to Messenger app chats: as seen on Action News at Noon, August 14, 2019

Facebook has confirmed it hired outside contractors to listen to and transcribe audio chats of users on its Messenger app.

The company says it wanted to be sure the voice messages were being correctly interpreted.

According to a new report from Bloomberg, the contractors found listening to people's conversations "unethical."

Facebook says it has since ended the practice.