Following an agreement between the union and SEPTA, customers were left wondering about pass refunds or credits.
A few hours after the contract agreement was reached, SEPTA unveiled its City Transit Service Interruption Weekly/Monthly TransPass Credit Program.
"The credit voucher will be good towards the purchase of another SEPTA fare product," SEPTA announced Monday.
🔁 TRANSPASS HOLDERS! Here is the City Transit Service Interruption— SEPTA_SOCIAL (@SEPTA_SOCIAL) November 7, 2016
Weekly/Monthly TransPass Credit Program→
Customers may bring the unused TransPass to any Pass Sales location - SEPTA sales offices and retail outlets.
SEPTA is telling customers to not throw out unused passes as they must be turned in to receive the credit.
"Requests for fare credits for TransPass purchased at pass sales locations or through employer programs will be honored through January 31, 2017," SEPTA says.
The credit vouchers are as follows:
Valid for travel October 31-November 6, 2016
- $20.00 Credit Voucher
- Credit available beginning Wednesday, November 9, 2016
Valid for travel November 7 - November 13, 2016
- $4.00 Credit Voucher
- Credit available beginning Monday, November 14, 2016
Monthly TransPass (November)
Valid for travel November 1-November 30, 2016
- $21.00 Credit Voucher
- Credit available beginning Thursday, December 1, 2016
Customers who receive their TransPass products through ComPass, an Employer Program or Pre-Tax Benefit Program must submit their pass by mail to the following address below to receive a credit:
SEPTA SIP REFUNDS
1234 MARKET ST., 9th Floor
PHILADELPHIA PA 19107
SEPTA Key Card Customers with unused TransPasses, valid on the dates noted above, must contact the SEPTA Key Customer Call Center at (855)567-3782. The Call Center will provide information on how to receive a credit for these fare products.