SEPTA to announce plan for resuming sale of pope visit passes

PHILADELPHIA (WPVI) -- SEPTA is expected to announce its plan for resuming online sales of Regional Rail passes for the pope's visit in September.

The transit agency hasn't said when ticket sales would resume.

Technical problems forced SEPTA to suspend online sales Monday, just hours after the passes went on sale.

The agency announced on Twitter that its site was "temporarily closed while (we) resolve problems," problems caused by unexpectedly high traffic volume.



SEPTA officials told Action News they brought in outside contractors to help with the process, and their site was tested for 1,700 hits per second.

They believe the site was receiving three times that amount of traffic on Monday morning after tickets went on sale at 9 a.m.

SEPTA is selling a total of 350,000 passes for the weekend - 175,000 for both Saturday, September 26 and Sunday, September 27. The passes are $10.

Only 201 tickets were sold on Monday morning. SEPTA confirms that most transactions were not completed.

Users began reporting problems shortly after the passes were to go on sale.





SEPTA's customer service center was flooded with phone calls.

"They were confused, they were frustrated. They were afraid that maybe it was already sold out," said Kim Heinle of SEPTA.

Meanwhile, Special Freedom cards are available at PATCO's Broadway station and online. Passengers who do not have them will not be permitted on the trains on Sept. 26 and 27.

A one-day pass will cost $5 and a two-day pass is $10 for those 5 years of age and older. There is a limit of 10 cards per purchase.

Passengers may use their regular Freedom cards during the pope's visit and pay $2.50 for each ride.

The deadline for PATCO's online purchases is Sept 1.

To purchase PATCO tickets, visit:

http://www.ridepatco.org/PapalVisit
Copyright © 2021 WPVI-TV. All Rights Reserved.