Officials want to thank their customers' patience while turning to social media to help.
The Water Department says there were 176 water main breaks in the first 15 days of the year - that is an average of more than 11 per day.
It says the call centers are overwhelmed, with an average wait time of two hours.
The utility wants customers to use Twitter or Facebook to send them direct messages about breaks.
The department plans to monitor its social accounts seven days a week from 9 a.m. to midnight.
PWD understands we have significant delays on our phone lines, and encourage customers to reach us on Twitter and Facebook through direct messages. We will temporarily monitor from 9 am – midnight, 7 days a week to intake all customer service requests.https://t.co/LiaJkGJOto— Philadelphia Water (@PhillyH2O) January 17, 2018
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