Woman sues casino after $43M slot machine malfunction

JAMAICA, Queens (WPVI) -- A woman in New York is suing a Queens casino for $43 million dollars after they say a slot machine manfunctioned and showed her she won a multi million dollar payoff.

Call it the $42.9 million dollar selfie. Katrina Bookman flashed her multi million dollar smile. Behind her, on her slot machine screen, evidence of her mega win.

"I kept thinking about my family," Boookman said.

Bookman's voice cracks when she remembers her short lived joy. She's used to disappointment. Raised in foster care, homeless as a teen, Katrina raised 4 kids, who graduated high school, all by herself.

"The struggle I've been through, it's hard to cope," said Bookman.

She already earmarked the millions to buy a barber shop for her son and the a big chunk she would give back to her community. The apparent jackpot hit was in late August at Resorts World Casino.

It was casino chaos in this video shot by Katrina's partner after she reported her huge winnings. She was surrounded by customers and casino personnel and security. Escorted off the casino floor, she was told to come back tomorrow for the decision.

Katrina remembers her next day visit to the casino, "I said what did I win? (casino rep said) You didn't win nothing." Katrina says the only winning the casino offered was a steak dinner.

"They win and the house doesn't want to pay out. To me that's unfair," says her attorney, Alan Ripka.

Ripka says, at the very least Katrina should win the maximum allowed on the Sphinx machine the casino says it's $6,500.

"The machine takes your money when you lose. It ought to pay it when you win," said Ripka

The state gaming commission told us Katrina's machine malfunctioned. Stated on all machines "malfunctions void all pays and plays."

As for Katrina, she still thinks at the minimum she should've been awarded the max payout on that machine.

"I feel I should win the max and I will treat him to a steak dinner," said Bookman.

The New York State Gaming Commission said it pulled the slot machine immediately after the incident - fixed it - and put it back out on the casino floor where it is today. We asked whether the casino can award the max pay-out. The gaming commission says by law it can't do that. She's only entitled to her winning, just 2 dollars and 25 cents. Katrina plans to sue the casino. They can keep that steak dinner on ice for now.