Rachel Kueny of Logan Square says she ducked for cover when she heard a barrage of bullets fired on Friday afternoon.
"We just saw people honestly running around, grabbing their kids' hands, so we of course just tried to take shelter huddled together."
The view from our Sky 6 camera over the ice rink shows officers cordoning off an area around 4:30 p.m. Friday.
One 14-year-old victim, who was shot in the face, remains in critical condition.
Two other victims, ages 14 and 15, are stable.
A 14-year-old who was arrested shortly after the shooting is being charged with Aggravated Assault and other charges.
Police do not think the teen was the shooter.
Investigators said over the weekend that the teen would be charged as an adult, but said Monday that is no longer the case.
The area of the city is bustling with people, especially this time of year, with the Holiday Market at Dilworth Park, and Christmas Village at nearby Love Park.
"I felt a little scared," said Eric Ajama, who is a vendor at the Christmas Village.
Vendors like Ajama are frustrated with the violence.
According to Center City District, Dilworth Park has seen more than 11 million visitors so far this year. But all operations were shut down for the night following the gunfire.
In a statement on Saturday, Center City District President and CEO Prema Katari Gupta said, "Today, and in the coming days, we will be working with police and city officials to ensure that Dilworth Park remains a safe and welcoming space for everyone. It is important to emphasize that this was an isolated incident at Dilworth Park, which has seen more than 11 million visitors so far this year."
"I wish there would be something like a metal detector that can prevent things from happening again," said Ajama.
On Saturday police increased patrols. The crowd size shows holiday shoppers weren't deterred by the shooting, but they are fed up with the bloodshed in the city.
"I think we all have to be very precautious wherever we go," said Jennifer Nunez, of Plainfield, New Jersey.
Police say they are still searching for additional suspects in this case. Anyone with information is asked to call police. All tips can remain anonymous.