Workers represented by Unite Here Local 274 have spent the past day picketing outside the hotel, demanding higher wages and expanded benefits.
"Our workers are overworked and underpaid, and we're just tired right now," housekeeper Gerald Byers said.
On Monday, union members marched around the perimeter of the hotel, calling for a minimum wage of $30 per hour for non-tipped workers by January 2028.
"One of the biggest union hotels is one of the last outstanding hotel operations to get on board with a fair contract," District 3 Councilmember Jamie Gauthier said.
In addition to higher wages, the union is seeking expanded access to family healthcare, an 18 percent banquet gratuity, and a 15-room daily quota for housekeeping workers. Union officials said five other unionized Center City hotels have recently negotiated those terms.
"Family medical is a huge thing now, especially since what we're going through with the big beautiful bill," said Briheem Douglas, vice president of UNITE HERE Philly Local 274.
The union said it attempted to negotiate before the World Cup to avoid disruptions to guest services, including dining and housekeeping. According to the union, the hotel is currently using temporary workers to help fill staffing gaps.
"Obviously, they'd like to be in there making money during the World Cup; they're sacrificing right now," Douglas said.
Gauthier said the economic benefits associated with the World Cup should extend to workers.
"This is a big opportunity for the city, but it can't just benefit the bosses. It can't just benefit the billionaires," Gauthier said.
In a statement, the hotel said, "We respect our team members' rights to engage in legally protected activities and look forward to reaching a fair contract. While discussions are ongoing, we remain committed to ensuring our guests enjoy their stay."
There is currently no scheduled time for both sides to return to the negotiating table. Workers said they will continue striking as long as necessary, including through the Fourth of July holiday if needed.
Visitors are encouraged to check PhillyTravelAlert.org for up-to-date information.