"They have a right to be frustrated," Parker said.
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The mayor said snow removal is now in its 11th day. Front loaders and plows have moved through neighborhoods, and the majority of streets have been treated. Pedestrian access has remained restricted in many areas, particularly for people who use wheelchairs.
To address those concerns, workers from the city's Clean and Green Team, along with day laborers who signed up through the "Same Day Work and Pay" program, have been shoveling ADA curb cuts and sidewalks.
"You can't really find a job making $25 an hour just getting up snow," said Mark Williams.
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City crews push forward in long snow removal effort
The Streets Department continues to use bobcats and front loaders to haul away snow, while crews work to dig out and clear frozen snow mounds.
Cold temperatures have also created challenges for the city's supply of road salt. Officials say 21,000 tons of salt meant to replenish city stockpiles is currently stuck.
"There is a ship with salt that is supposed to be delivered to Fairless Hills. Fairless Hills is iced in. The Coast Guard is doing cutting operations on the river," said Dominick Mireles, director of the Philadelphia Office of Emergency Management.
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Rock-solid snow lingers at start of second week after winter storm
Despite the obstacles, Parker said the city will continue its efforts across all neighborhoods.
"We won't stop trying to get it done until it's done, and we won't leave any neighborhood behind," she said.
While the forecast is not calling for much additional snow, city officials remain concerned about ongoing cold temperatures.
Recreation centers have been used to help house people overnight.