The outage has affected homes and businesses across the area, prompting complaints from customers who say restoration estimates have been repeatedly delayed.
"We've had an outage now - TV, internet and phone since Monday," said Jerry McFadden of Deptford.
Michael Anthony, also of Deptford, said the outage has forced him to rely on mobile data.
"I'm a little frustrated. I gotta use all my data if I want to go on the internet," Anthony said.
Jackie Gulla of Deptford said the disruption has been especially difficult for her family.
"My husband and I both work from home. And it's been a struggle. We've been on a hot spot. And we have three toddlers. No TV, no tablets," Gulla said.
The outage has also affected local businesses. Macy's and Dick's Sporting Goods were closed for two days because of technical issues related to the internet disruption. Signs posted at the stores said they would reopen once service was restored.
Some restaurants remained open despite the outage. Employees at Outback Steakhouse and Bonefish Grill said they were affected, although Bonefish Grill was accepting cash only when Action News visited.
"We have a gift card. I'm glad you told us, so we'll see what happens," said Dorissa Riley of Washington Township.
In a statement, a Verizon spokesperson said the outage was caused by damage to a fiber line.
"Our team determined that an accidental third-party fiber cut caused interruptions to our Fios service in some communities. Our engineers and local emergency crews are working quickly to resolve it. Repairs require access to sections of the NJ Turnpike, which is causing longer restoration times. However, we anticipate full restoration of service by this evening," the spokesperson said.
The New Jersey Turnpike Authority told Action News Verizon has been granted permission to work along the highway, though severe weather has periodically forced crews off the roadway for safety reasons Wednesday evening.
Verizon said it expects all affected customers to have service restored by Thursday evening. The company has not disclosed how many customers were impacted by the outage.
Verizon also has not released information about customer credits or compensation. The company is encouraging affected customers to call 1-800-VERIZON for assistance.