The nation's largest wireless carrier announced it will give affected customers a $20 credit "to provide some relief."
A temporary network disruption that affected AT&T customers in the U.S. Thursday was caused by a software update gone wrong, according to preliminary information from two sources familiar with the situation.
Verizon customers could soon be eligible for part of a proposed $100 million class action settlement.
"This is a dangerous and illegal practice that potentially could impact lives," a Verizon spokesperson said.
Three Philadelphia men have been charged with robbery and kidnapping after tying up Verizon store workers and stealing $40,000 worth of merchandise.
Police say three of four armed suspects who stole thousands of dollars' worth of items from a Verizon store in South Jersey were taken into custody in Philadelphia. The fourth remains on the loose.