Action News TroubleShooters: Floor installation

PHILADELPHIA (WPVI) -- A couple in Montgomery County was hoping for a straight forward installation of their hardwood floors, but they say, instead, a Maryland-based company gave them the runaround for months. So the couple turned to Action News TroubleShooters for help.

Debbie Miller hired All Wood Flooring to put in new hardwoods in her Wendover home last October.

But she and her husband Joe Hannon say the finished product was less than stellar.

So the couple called All Wood Flooring for repairs.

"They say they are going to show up, they don't show up. They show up, they do half a job. It's been very, very frustrating; it's been a huge inconvenience," Debbie said.

So this couple turned to the Action News Troubleshooters. And finally, an All Wood Flooring representative showed up to their house and even emailed them an action plan for repairs.

"I want the job done correctly, I don't want this poor workmanship," Debbie said.

Debbie and Joe are still waiting for the repairs to actually get done.

The scheduled date is next Wednesday, but we do know All Wood Flooring has already let go the regional manager who handled the job.

The company also says "We're going to compensate them for the inconvenience monetarily" and "We really apologize...One thing we don't do is walk away from a job. We will do everything it takes from here on out to satisfy these customers."

We're going to stay on top of this one and bring you the video when the floors are finally repaired.

By the way, on that email with the action plan Debbie received, the project manager, Mike Clark, wrote, "Give my regards to the folks at Action News."

If you have a problem, I'm ready to troubleshoot it for you.

Just reach me on the TroubleShooters web page or email me at troubleshooters@6abc.com or call our Action News volunteers at 1-866-978-4232.