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Customer

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Customers have soured on self-checkout, according to Drexel study

  • Jan 23, 2024

Best Buy, Starbucks changed their rewards programs. Then came backlash

  • Jan 16, 2023

Some companies dropping customer service phone reps

  • Apr 21, 2022

Target introducing 'buy now, pay later' program

  • Oct 7, 2021

These popular grocery store staples may be hard to find right now

  • Aug 25, 2021

EXCLUSIVE: SF grandma flips table to defend business from angry customer

  • Dec 1, 2020

Starbucks peak times see major shift due to pandemic

  • Aug 12, 2020

Customer shoots at McDonald's employees after being told to leave: Police

  • May 7, 2020

Latest Videos

1:52

What digital price tags in stores could means for consumers

  • Jul 29, 2025
1:59

Some companies dropping customer service phone reps

  • Apr 21, 2022
3:10

Hildebrandt's holds on to sweet traditions as soda shop's future remains uncertain

  • Mar 25, 2021
3:37

81-year-old grandpa, Gil Walker, is Dunkin's sweetest customer

  • Nov 9, 2020
0:51

Airline satisfaction at an all-time high according to survey

  • May 31, 2017

Latest Stories

Caught on camera: Man uses shopping cart to help stop shoplifting suspect

Police have released bodycam video showing a customer using a shopping cart to help stop a shoplifter in Georgia.

  • Feb 14, 2020

Angry cruise passengers say dream vacation turned into nightmare

Angry passengers said they expected to see "mystical fjords," but instead got stranded for days with stale food and toilets that didn't work.

  • Oct 10, 2019

Chatty drive-thru worker at Bellflower Jack-in-the-Box frustrates customers waiting for food

A chatty employee at a Jack-in-the-Box drive-thru in Bellflower frustrated customers as cars backed up while she held hands and joked with a driver picking up an order.

  • Oct 7, 2019

Police: Man slaps Little Caesars manager over pizza toppings, gets 20 day sentence

Police say the man got so mad that his pizza had Italian seasoning on it instead of parmesan that he returned to the store and slapped the manager.

  • Aug 1, 2019

Taco Bell emergency: Louisiana woman calls 911 after her local Taco Bell runs out of tacos

A Louisiana woman called 911 after her local Taco Bell ran out of tacos.

  • Jun 6, 2019