According to police, the incident happened on Saturday evening at the restaurant at 2337 Cottman Avenue.
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It all unfolded when the cashier told customers they had to close the store due to a staffing shortage. The cashier told customers they had to order their food online.
The woman took the gun out of her bag and told the worker if someone didn't make her food, that there would be a problem, police said.
An employee made the woman's order in an effort to have her leave. After making the order, the woman displayed the gun again and stated "somebody better give me my food." The woman took the food and left the store in an unknown direction, police said.
Customers on Wednesday told Action News they were shocked by her behavior.
"That's still insane that somebody actually pulled a gun out because they couldn't get their food, that's actually unreal," said Richard Joa, from East Falls.
But frequent customers said they've recently noticed less employees working.
"I think if I can only order online, I'll go back to my car and just order, you know it's the pandemic," said Albert Brown, of Northeast Philadelphia.
"Definitely some staffing issues now, it's everything online and it takes forever to get your food, and you know, I like Chipotle, so I still come to it," said Joa.
Police said they have seen an increase in frustrated customers turning violent since the pandemic started as many establishments are short-staffed.
"It's going to take a little longer to get your fast food, it might not be as fast, but to pull guns on people is not the answer," said Lt. Dennis Rosenbaum.
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If you have any information about the suspect or the incident, you are asked to contact police at 215-686-8477.
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