Cynch Privacy Policy
Our Privacy Policy explains how AmeriGas Propane, L.P. d/b/a Cynch or its legal affiliates ("Cynch" "we" or "us") may work with, collect, use, or disclose personal information and data we receive through use of our website, mobile applications, and any other online services we offer (collectively, the "Services"). The policy also gives you choices about the collection and use of your information.
Cynch values your privacy and we take it seriously. We use your personal information to provide our online services in alignment with your preferences, to process your requests, to contact you regarding products and services which may be of interest to you, or to carry out relevant administrative services. We do not sell your personal information without your consent.
Please read the Privacy Policy carefully before you start to use our Services. By using the Services, you agree to be bound and abide by the Terms of Use, which can be found at Cynch.com, and our Privacy Policy. If you do not agree to the Terms of Use and our Privacy Policy, or if you violate them in any way, your right to access or use the Services is terminated.
Please see Section 11 of the Terms of Use regarding restrictions on your legal rights in any dispute involving our Services, Terms of Use or Privacy Policy.
You understand that we may revise and update the Privacy Policy from time to time in our sole discretion. Where appropriate, we may seek to provide advance notice before an updated Privacy Policy becomes effective. You agree that we may notify you of the updated Privacy Policy by posting it on the Services (such as on our website), and that your use of the Services after the effective date of the updated Privacy Policy (or engaging in such other conduct as we may reasonably specify) constitutes your agreement to the updated Privacy Policy. It is your responsibility to check the Privacy Policy posted on the Services periodically so that you are aware of any changes, as they are binding on you.
By using the Services, you represent and warrant that you are of legal age to form a binding contract with Cynch and meet all of the eligibility requirements in the Terms of Use.
1. INFORMATION WE COLLECT
We may collect the following types of information.
Information you voluntarily provide:
o Username and Password
o Personal Information
Examples of Personal Information include your name, email address, address, and phone number.
o Payment information
In order to make payments for the Services, we will also collect certain payment information, such as credit card or other financial account information, and billing address.
o Communications
Communications between you and Cynch. For example, we may send you emails regarding Cynch, payment confirmations, the Services, or technical and security notices. Note that you may not be able to opt out of certain Services-related e-mails.
Information that is passively collected:
o Analytics information:
We may use third-party analytics tools to help us measure traffic, usage, and sales trends by your use of our Services. These tools collect information sent by your device or the Services, including the web pages you visit, add-ons, and other information that assists us in improving the Services. This analytical information is not covered by this policy because it does not identify any particular individual.
o Cookies and similar technologies:
When you visit the Services, we may use "cookies" which are small files stored as text on your computer or device.
These "cookies" and other similar technologies like pixels, web beacons (also known as "clear GIFs") and local storage may be used to collect information about how you use the Services and provide features to you.
We may also ask advertisers or other partners to serve Cynch and AmeriGas Propane, L.P. ads or services to your devices, which may use cookies or similar technologies placed by us or the third party.
If a visitor does not want information collected through the use of cookies, most browsers allow the visitor to reject cookies. We may share non-Personal Information obtained via cookies with our advertisers and affiliates.
o Mobile Device Unique Identifier
When you use a mobile device to connect to our Services via a service provider that uniquely identifies your mobile device, we may use this unique identifier to offer you extended services and/or functionality. Certain Services may require the collection of your mobile phone number. We may associate that mobile phone number with the mobile device unique identifier.
o Physical location
When you download our mobile applications, we may use and store GPS and cell tower information relating to your mobile device, in combination with other location-based information such as your IP address, your billing postal code provided by your carrier, or your registration location, to provide enhanced location-based services, including delivery of Services to your current location, and to serve location-targeted advertising for Cynch and AmeriGas Propane, L.P., search results, and other content.
o Log file information:
Log file information may be automatically reported by your browser each time you make a request to access (i.e., visit) the Services. It can also be provided when the content of the Services is downloaded to your browser or device.
When you use the Services, our servers automatically record certain log file information, including your web request, Internet Protocol ("IP") address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Services, domain names, landing pages, pages viewed, and other such information. We may also collect similar information from emails sent to our Users which then help us track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Services.
Information received from third parties:
o We may receive information about you, including personal information, from third parties, to supplement the information we maintain about you. If we do so, this policy governs any combined information that we maintain in personally identifiable format.
2. HOW WE USE YOUR INFORMATION
In general, we use Personal Information to:
Provide you with customer support;
Comply with third party contracts;
Help you efficiently access your information after you sign in;
Remember information so you will not have to re-enter it during your visit or the next time you visit the Services;
Provide personalized content and information to you and others, which could include online ads or other forms of marketing;
Provide, improve, test, and monitor the effectiveness of the Services;
Develop and test new products and features;
Monitor metrics such as total number of visitors, traffic, and demographic patterns; or
Diagnose or fix technology problems.
We may use Personal Information for any purpose otherwise allowed by applicable law.
3. SHARING OF YOUR INFORMATION
We are not in the business of selling personal information about our users to third parties without your consent, except as noted in this Policy.
Parties with whom we may share your information:
o Third Party Affiliates
We may either employ or partner with third party companies for the purposes of advertising, facilitating, or enhancing our Services. In order for these third party companies to carry out their services, your personal Information and other data collected may be shared with these third party companies (including, without limitation, maintenance services, database management, web analytics and improvement of our Services).
o Independent Contractor Drivers
We may engage with independent contractors to carry out Services on our behalf. In order for the independent contractors to complete Services, your personal information may be shared with them to the extent necessary to carry out Services.
o Government, courts, and Law enforcement.
We will access, preserve, and share any information about you, without your consent, to government or law enforcement officials or private parties as we in good faith believe necessary or appropriate to respond to claims and legal process (including, but not limited to, subpoenas), to comply with applicable laws, to protect the property and rights of Cynch, you or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to pose a risk of being, or is illegal, unethical or legally actionable. This may include responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards.
We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; and to prevent death or imminent bodily harm. Information we receive about you may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm.
4. HOW WE STORE YOUR INFORMATION
Storage and Processing:
By registering for and using the Services you consent to the transfer of information to anywhere in the U.S. where the Services or its Service Providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.
Although we implement reasonable administrative, physical and electronic security measures designed to protect your Personal Information from unauthorized access, we cannot ensure the security of any information you transmit to or guarantee that this information will not be accessed, disclosed, altered, or destroyed. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored Personal Information. To the extent the law of your jurisdiction allows for notification of a breach via e-mail or conspicuous posting on the Services, you agree to accept notice in that form.
5. YOUR CHOICES ABOUT YOUR INFORMATION
Your account information and profile/privacy settings:
o Text messaging
You may opt-out of receiving text messages by replying "STOP" to any text message received.
o Emails
In all promotional emails, you will be given the opportunity to opt-out of receiving such messages in the future by clicking on the link at the bottom of the email that says "unsubscribe." It may take up to ten (10) business days for us to process your opt-out request.
Please note, we reserve the right to send you Services-related communications (e.g., account verification, payment confirmations, technical and security notices) that you may not opt out of.
Even if you have unsubscribed from receiving promotional emails from us, we may send you other types of important email communications without offering you the opportunity to opt-out of receiving them, such as customer service announcements and administrative notices.
o Cookies
If a visitor does not want information collected through the use of cookies, most browsers allow the visitor to reject cookies.
o Mobile device unique identifier
Unless you choose to opt out, we may also share your mobile phone number with certain select third parties. You can opt out by changing the privacy settings on your cell phone.
6. WHAT HAPPENS IN THE EVENT OF A CHANGE OF CONTROL
We may share all or some of your Personal Information with any of our subsidiaries, joint ventures, or other companies under common control to be used in a manner consistent with this Notice. Additionally, in the event we go through or undergo due diligence in anticipation of a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge that such transfers may occur and are permitted by this Privacy Policy, and that any entity that acquires such Personal Information by transfer may continue to process your Personal Information as set forth in this Notice.
If we transfer part or the whole of Cynch or our assets to another organization, your information such as name, email address, payment and billing information and any other information Cynch has collected may be among the items transferred. The buyer or transferee will have to honor the commitments we have made in this Privacy Policy.
7. CHILDREN'S PRIVACY
Cynch does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register for the Services. The Services and their content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact Cynch at support@cynch.com.
IF YOU ARE A CALIFORNIA RESIDENT UNDER THE AGE OF 18, DO NOT SHARE ANY PERSONAL INFORMATION ON ANY FORUM OR MESSAGE BOARD. If you do post any Personal Information, you can remove it using Services functionality. This removal may not be complete given the nature of the Internet. Contact us at support@cynch.com for assistance.
8. HOW WE RESPOND TO DO NOT TRACK SIGNALS
Cynch does not track its users over time and across third party websites to provide targeted advertising. Cynch does not respond to Do Not Track (DNT) signals and handles all user information consistent with its Terms of Use and this Privacy Policy.
9. OTHER WEB SITES AND SERVICES
The Services may contain links to other websites or services that we do not own or operate. We are not responsible for the practices employed by any websites or services linked to or from the Services, including the information or content contained within them. Your browsing and interaction on any third-party website or service, including those that have a link on our Services, are subject to that third party's own rules and policies, not ours.
10. INTERNATIONAL CONSIDERATIONS
We have developed data practices designed to assure information is appropriately protected but we cannot always know where personal information may be accessed or processed. While our primary data centers are in the United States, we may transfer personal information or other information to our offices outside of the United States. In addition, we may employ other companies and individuals to perform functions on our behalf. If we disclose personal information to a third party or to our employees outside of the United States, we will seek assurances that any information we may provide to them is safeguarded adequately and in accordance with this Privacy Policy and the requirements of applicable privacy laws.
If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your personal data, including sensitive data, by us from your region to countries which do not have data protection laws that provide the same level of protection that exists in countries in the European Economic Area, including the United States. By providing your personal information, you consent to any transfer and processing in accordance with this Policy.
11. HOW TO CONTACT US
Please direct questions or concerns about this Privacy Policy or the Services to Cynch at support@cynch.com or by mail to Cynch General Manager, 460 North Gulph Road, King of Prussia, PA 19406.
The effective date of this Privacy Policy is May 10, 2019.
