Frontier Airlines passengers frustrated after tech issues force ground stop

The cancellations and delays caused quite a headache for people who had booked flights out of Philadelphia International Airport.

ByBryanna Gallagher WPVI logo
Tuesday, February 8, 2022
Frontier passengers frustrated after tech issues force ground stop
"It has been crazy. We got here at like 4:30 this morning, checked in. Our flight kept being delayed over and over again," said Kim Herb, who was trying to get to Cancun.

PHILADELPHIA (WPVI) -- A technical issue forced Frontier Airlines to briefly halt flight operations on Monday.

The issue caused quite a headache for people who had booked flights out of Philadelphia International Airport.

Timothy Madison and his basketball team have been trying to catch a flight home to Columbia, South Carolina.

Hours after their initial morning flight out of Philadelphia, they are now on their way to catch a flight out of Trenton.

Other travelers faced similar issues.

"It has been crazy. We got here at like 4:30 this morning, checked in. Our flight kept being delayed over and over again. Then finally they were like 'you leave at 12,'" said Kim Herb, who's traveling from Shippensburg to Cancun.

Unfortunately, Kim and her husband did not leave at 12 p.m. After several delays, they are set to leave on a flight to Cancun Monday night -- that is if they can find her husband's luggage.

"They said they lost my husband's luggage, and the plane never even left the runway," said Herb.

SEE ALSO: Frontier Airlines buying Spirit in $3B deal, creating nation's fifth largest carrier

If the luggage isn't found soon, the Herbs say they'll be rescheduling their vacation altogether.

The technical issue happened on the same day the airline announced it was trying to acquire Spirit Airlines in a $2.9 billion deal, but a company spokesperson says the technical problems were not a result of the potential merger.