Holiday gift returns: what shoppers need to know about stricter policies, key deadlines

Most holiday shopping is behind us but now many Americans are headed to stores for another reason -- to make returns.

The National Retail Federation (NRF) estimated that 17% of items purchased for the holidays will be returned this year. This comes as retailers enact stricter policies.

H&M, Zara, American Eagle and T.J. Maxx are among those that have started charging for returns.

Best Buy's return deadline is Jan. 14, and you may face a restocking charge for higher-priced items.

Amazon's return deadline is Jan. 31, the same as Walmart's.

The day after Christmas is expected to be the biggest day for returns.

Need to make a return? Here's what you should do.

• Make sure to check your store policy as it can vary by store.
• Some retailers or stores won't take returns or exchanges after a certain time.
• Return and exchange policies are often printed on the back of receipts or just give the store a call.

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