NJ Transit accepting refund requests on some unused tickets | What you need to know

If you have any unused New Jersey Transit tickets, you may be able to get a refund.

Tuesday marks the last day customers can request a refund on any unused one-way bus, rail, and light rail tickets purchased before June 1, 2024.

The refund policy will also apply to rail 10-Trip tickets, which is equivalent to 10 one-way rail tickets purchased in a single transaction, according to the transit website.

Customers have until December 31, 2024, to apply.

How to request a refund

Paper tickets:

Refunds for paper tickets can be requested at any NJ Transit ticket office of ticket window. You will need to provide contact information and should have your receipts, but receipts are not required. If you do not have your receipts, the agency says processing the refund could take longer.

Web tickets:

Customers should print out any unused one-way tickets purchased on the website and follow the same instructions as paper ticket customers.

Mobile App tickets:

All unused NJ Transit Mobile App tickets purchased before June 1, 2024, that remain unused on August 1, 2024, will be automatically converted to a credit in the amount of the unused one-way tickets in the customer's electronic wallet in the Mobile App. Customers do not need to take any action to receive this credit. The 'Recent Activity' tab shows your account balance, deposit amounts, ticket purchases, and refunds.

Refund requests for unused one-way tickets and rail 10-Trip tickets will not be accepted for processing before August 1, the agency says. Customers are strongly encouraged to use any remaining tickets they may have in their possession before that date.

The refund processing is expected to take roughly three to four weeks.

You can find more information on the NJ Transit website.