Officials say the driver of a 6,000-gallon milk tanker had lost control and overturned on the roadway.
""There is a mom," he said in the video speaking to an employee. "She said her milk dried up and she can't find anywhere to buy formula."
The Texas Department of State Health Services says the public's risk of bird flu is low after a case was reported in the panhandle and traces were detected in Austin's wastewater systems.
Dairy brands are getting ready to celebrate "National Star Wars Day" by offering blue milk. The jugs will feature labels with the characters Luke Skywalker and Darth Vader.
It's the first case linked to direct exposure to sick cattle in Texas, but officials say risk to humans is low and the milk supply isn't affected.
Depending on the date and location, the customers were charged anywhere from 50 cents to $2.15 extra for the substitution, the filing states.