Philadelphia hospitality industry prepares for World Cup as excitement builds

PHILADELPHIA (WPVI) -- People across the hospitality industry gathered on Wednesday to discuss preparations for the upcoming World Cup, with officials and business leaders emphasizing both the opportunities ahead and the need to support workers as the city prepares to welcome fans from around the world.

Organizers described the global tournament as a major moment for restaurants, bars and hotels, even as preparations look different for each business.

City and tourism officials met with hospitality leaders to ensure businesses have the information and resources they need as the tournament approaches. Discussions focused on staffing, operations and strategies to handle an expected surge in visitors.

"The restaurants are getting ready, staffing up, same with hotels," said Ben Fileccia, senior vice president of strategy and engagement for the Pennsylvania Restaurant & Lodging Association.

Meg Kane, the host city executive and CEO of Philadelphia Soccer 2026, said a goal of the meetings was coordination across the industry.

"The goal today is to make sure everyone is briefed on operations coming together," she said.

Among the topics discussed was a recommendation - not a requirement - that businesses consider adding a 20% service charge to checks during tournament weeks. Officials said the suggestion is meant to provide consistency for visitors unfamiliar with local customs and to protect workers during an exceptionally busy period.

"We're gonna be hosting half a million international visitors. Tipping culture varies. We want to make sure employees are protected," Fileccia said.

Industry leaders emphasized that the service charge is optional and framed it as a way to keep service running smoothly while ensuring hospitality workers are compensated amid high demand.

Some restaurant operators expressed support for the idea.

"I think it's a great idea. I've been part of restaurants that have done that since 2020. At the end of the day, have a couple of drinks, let us do the math for you," said Janey Bell, director of operations for Loco Pez.

Officials also highlighted unique aspects of Philadelphia's World Cup plans, including that the city will be the only host city with a fan fest offering free admission. In addition, city establishments will be allowed to remain open up to two hours past their usual closing times during the summer, provided they meet certain conditions.

"One of the conditions to extend your hours for this summer is that you had to be trained by the city on these best practices for extended hour services," said Raheem Manning, senior director of nighttime economy.

As planning continues, some stakeholders raised concerns about encouraging fans to explore all parts of the city. Officials said they hope to promote different neighborhoods and work closely with hotels and local businesses to spread visitors throughout Philadelphia.

Organizers noted there are 43 days until FIFA Fan Fest kicks off, with 46 days remaining until the first World Cup match is played in Philadelphia.