"The only thing I could really summarize it with would be wow!" Starr said.
Consumer Reports found that unlike Starr, most people aren't happy with customer service. 64 percent said they have walked out of a store because of poor service in the past year.
Even more people complained about customer service over the phone.
"67 percent of those surveyed told us that they didn't get their problem solved. Some of their biggest complaints - too long of a wait on hold, can't get a human being, and too many menus to navigate," said Tod Marks from Consumer Reports.
Websites like Dial-A-Human or Get-Human can help. They list customer-service numbers that will connect you to a real person. If that doesn't work, you could simply try what Starr did - use social media.
"I found a Facebook site called 'I Have a Defective Sony TV' and it gives you e-mail addresses, phone numbers, and the other steps that you'll need." said Starr.
"Social-networking sites such as Facebook and Twitter are powerful tools. Companies actually monitor these sites to see what's being said about them. If you have a complaint, go online" suggested Marks.
Consumer Reports finds it's not all gloom and doom when it comes to customer service. Some companies do a very good job, including Apple, Southwest Airlines, and Crutchfield.com, which sells electronics.
