Five-year-old Abcde Redford pronounces her name "ab-city."
Abcde's mother says the agent made fun of the name and even posted a photo of her boarding pass on social media for others to chime in.
Name shaming? This Texas woman claims a @SouthwestAir agent made fun of her 5-year-old daughter's name as they were preparing to board their flight at @JohnWayneAir in Orange County.— Veronica Miracle (@ABC7Veronica) November 28, 2018
Her daughter's name is Abcde (pronounced Ab-city). @ABC7 pic.twitter.com/iHpBPoakYI
"The gate agent started laughing, pointing at me and my daughter, talking to other employees. So I turned around and said, 'Hey if I can hear you, my daughter can hear you, so I'd appreciate if you'd just stop,'" Traci Redford said.
Redford and her daughter were catching a flight home to El Paso, Texas, a few weeks ago from John Wayne Airport in Orange County.
Abcde lives with epilepsy, so the Redfords always pre-board.
"While I was sitting there, she took a picture of my boarding pass and chose to post it on social media, mocking my daughter. It was actually brought to my attention by somebody who had seen it on Facebook and reported it to Southwest Airlines. And after two weeks of doing a formal complaint, Southwest hadn't done anything," said Redford.
Southwest Airlines issued the following statement:
The employee in question didn't answer a request for comment from our sister station KABC.
Redford said she's using this experience as a lesson for her daughter.
"She said 'Mom, why is she laughing at my name? And I said not everyone is nice and not everyone is going to be nice and it's unfortunate," Redford said.
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