US Air improves Philly baggage handling - Philadelphia News

August 3, 2008 12:57:10 PM PDT
US Airways has sharply reduced the number of mishandled bags at Philadelphia International Airport, according to government figures. The airline had 19 mishandled-bag reports per 1,000 passengers in Philadelphia for the three months ending June 30, compared to 39 a year earlier, according to the U.S. Department of Transportation. Nationwide, the airline's rating improved from below average to above average.

US Airways has spent more than $20 million since 2006 to fix what had become persistent complaints about baggage.

"We have come a long way, but we still have a long way to go," said Bob Ciminelli, who was hired recently as the airline's vice president of operations at Philadelphia International.

One of his first moves was to have a different crew handle baggage for connecting flights than the crew handling local bags, cargo and mail.

Also, 30 ramp-information display screens have been installed at a cost of $2.2 million for baggage handlers and ramp workers to have more accurate information about an airplane's destination and departure time. The displays have countdown clocks so ground workers know how much time they have to load a flight.

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