Odometer trouble

March 28, 2008 3:45:52 PM PDT
Susan Long is happy to be in her current vehicle. She got it after what she describes as a nightmarish experience with her previous one.

"I was devastated. I was in shock I think the first time and it took me about a couple weeks to process it."

Susan got a letter stating her old minivan was part of a federal investigation because someone had tampered with the odometer. When Susan bought her van she thought it had 27-thousand miles on it but it had really logged 93-thousand miles!

"It was fraud. It was fraud."

But Susan said the dealer who sold it to her wouldn't make the situation right so she contacted Call for Action.

"Bonnie was great, with Channel 6, she took my case."

The odometer was tampered with before the dealer got the vehicle and without the dealer's knowledge. But the dealer did have the ability to put in a claim with its own insurance company which is what it finally did after Call for Action got involved.

"Just the phone call was enough to get them moving in the right direction," Susan said.

Within weeks the dealer's insurance company cut Susan a check so she could get the new car she drives now. Susan said she'd recommend Call for Action to anyone.

"Because you get results you really do and as the little person I didn't have a leg to stand on," she said. "I'm so excited. I'm so thankful, like I said, to Channel 6."

If you have a consumer issue you'd like help getting resolved call 1-866-WPVI-CFA, that's 1-866-978-4232.

And we're always looking for more Call for Action volunteers, call 1-800-647-1756 if you can help.