"I work for the Red Cross back home and we're trained to be prepared for when disasters strike," said Stone, 51. "This is a disaster and the airlines are not prepared for it."
There were long, snaking lines at virtually every western airport customer service counter. Some travelers said they spent three hours waiting to rebook flights to the snowy Pacific Northwest.
The Greyhound terminals in Portland, Ore., and Seattle remained shut down due to the weather Monday — no buses in, no buses out.
More than 100 stranded passengers in Seattle were sent to three homeless shelters or allowed to stay at the station. At the Old Town station in Portland, about 100 people had set up a second home.
A group of three sat against a cool brick wall not far from the ticket counter: Fast friends get made in hopeless situations.
Darlene Robb, 56, met Joshua Wharen, 20, on their bus to Portland. She was heading from Santa Rosa, Calif. to Grangeville, Idaho. He was going from Fort Bliss, Texas, to Spokane, Wash. Erica Wilcox, 22, spotted the duo in Portland, herself caught between Great Lakes, Ill., and Klamath Falls, Ore.
On Monday, they were playing cards, Robb was calling the two younger ones "my adopted kids" and Wilcox was accusing Wharen of cheating. "You're trying to look at my cards!"
If all went well, all three expected to be on buses sometime Tuesday, heading home to family, to friends.
Traffic inched along Interstate 5, the main north-south highway through western Oregon. State highways through the northern edge of the Coast Range were closed. Portland's buses, equipped with tire chains, were having trouble making it along the streets.
Alaska and Horizon airlines, the West Coast's principal carriers, resumed limited service Monday after thousands spent the night waiting. Flight cancelations were reported at Spokane, Seattle-Tacoma and Portland airports.
At Sea-Tac, spokesman Perry Cooper said stranded passengers were given water and blankets, concession stores had adequate food for sale, and there were no reports of temper flare-ups.
Some travelers said they had spent 12 hours waiting for a ticket agent, taking turns sleeping while others held their places in line.
Much of the available floor space was filled with families huddled and trying to sleep under light blue blankets. Walking space was at a premium. The baggage claim area was littered with mounds of unclaimed luggage 6 and 7 feet high.
Bonnie Fong, 21, said she struggled to get to the airport on time Monday, only to find her flight to San Francisco to visit her family had been canceled. The first available confirmed space, she said, was on a while off: Sunday.
"I guess maybe I'll talk to my mom and see what she wants to do," Fong said. "Maybe I can take the train or something."
Amtrak's Cascades passenger train service remained shut down Monday between Eugene, Ore., and Vancouver, British Columbia. Gus Melonas, a spokesman for Burlington Northern Santa Fe Railroad, which operates the tracks, said partial service might be restored Tuesday.
Bus passengers bound for Washington and Oregon were stuck for as long as three days in Salt Lake City because of road closures and hazardous conditions, Greyhound Lines Inc. spokeswoman Abby Wambaugh said.
Several travelers were at the Salt Lake City bus station on Monday, some of whom had already waited several days for a way out of town.
"I made it this far, and I've been stuck here ever since," said Nathan Collver, 30, a carpenter who was on his way from Austin, Texas, to Portland. Collver's wife is planning to fly to Portland on Jan. 6.
"From the looks of it, she's going to get there before I do," said Collver, who said he'd been at the terminal since Saturday night.
Stone, the stranded passenger in Los Angeles, said her family flew out of Lambert-St. Louis International Airport in Missouri on Saturday, but their flight to Minneapolis was canceled and they were rerouted to Las Vegas. Then their connecting flight was canceled — after eight hours of waiting.
They spent the night in Las Vegas and spent Sunday driving to California, where they ran into crawling traffic over the 4,190-foot-high Cajon Pass east of Los Angeles because of a big rig crash.
On Monday, the Stones called a few car rental companies, and discovered it would cost $1,000 to rent a vehicle to go one way from Los Angeles to Seattle.
The Stones ruled out that option because they had already spent $600 on hotels and the rental car from Las Vegas.
Then the Stones found out they couldn't get on a flight to Seattle until Christmas evening. So they decided to scrap Seattle altogether and drive to Kansas to visit other relatives.
"We're not going to fly anywhere for the rest of the winter," Colleen Stone said.