How did the friendly skies get so unfriendly?

August 11, 2010 5:22:03 AM PDT
Robb Dougherty, a Texas hairstylist, used to be a frequent flier on the Lubbock to San Antonio route. But he couldn't stand the nasty travelers he'd constantly encounter - people who felt entitled, who talked down to flight attendants, who raged when they weren't poured a full cup of soda or given an extra pillow.