All aboard the apology express

HARTFORD, Conn. (AP) - February 25, 2014

A conductor on the nation's second-busiest commuter railroad is apologizing to riders.

Michael Shaw told riders Friday at four stations along the Metro-North Railroad to wait for an express train.

But that train was later canceled.

Yesterday morning, passengers found a letter of apology on their seats.

Shaw says he made 500 copies.

Shaw adds he was shocked and furious over the cancellation.

A Metro-North spokeswoman says the rail service shares Shaw's concerns, but does "not condone his methods of communicating them."

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