Every Tuesday and Thursday in August, SEPTA's social distancing coaches will be located along multiple routes.
Jessica Mangold, a social distancing coach, is one of 100 SEPTA employees who've volunteered to be part of a pilot program this month helping to ensure riders stay on top of their game during the pandemic.
"The purpose of the program is to remind people to have their masks up, not over their chin, but their face," said Mangold.
You might have seen volunteers handing out masks and answering questions about compliance at @SEPTA stations tonight. They’re social distancing coaches helping make sure riders stay safe during the pandemic. It’s part of a pilot program for the month of August @6abc pic.twitter.com/aEcc9BfFLL— Christie Ileto (@Christie_Ileto) August 12, 2020
It's also to help answer questions about mask compliance, which includes all riders wearing face coverings.
"Nine times out of 10, they take the mask," she said. "In terms of anyone who does give them pushback, we're instructing our team that if you run into any of these instances, say, 'Ok, thank you for riding SEPTA.' Because at the end of the day, we're not there to correct," said Mangold.
Mask compliance is highest on Regional Rail and the lowest on SEPTA's Market-Frankford line, officials say.
The pilot program runs through the end of the month. Next week coaches will be on the city stops of the Regional Rail.