A photograph shows the Boggis of Northeast Philadelphia looking very happy during their wedding in Jamaica.
However, the Boggis say looks can be deceiving.
"It was a total nightmare. She made it very miserable for us," said Nikole Boggi.
The Boggis say they paid Susan Hicks of Aloha Travel in Bensalem, Pa. $5,000 for their wedding and vacation package.
Then, the couple says, they had to threaten her with police and legal action to get her to book it.
That's not all.
"We thought we were getting photos, hair and makeup, cocktail hour. We thought we were getting all this stuff that was included," Nikole Boggi said. "We got nothing."
Megan Steinmetz and her fiancee, Robert Sinclair, say they paid Aloha Travel $5,000 for their honeymoon which is supposed to be next month.
"I called Sandals and they said there was good news and bad news. The good news is that it was booked, but the bad news was she cancelled it as of July 14th," Steinmetz said.
Bensalem Township Police are investigating, saying they've gotten five complaints so far.
"Right now we are looking at $5,000 to $10,000 for vacations that people paid for vacations but haven't received any vacations," said Bensalem Public Safety Director Fred Harran.
Police say they haven't been able to contact anyone with Aloha Travel to answer their questions and Hicks isn't responding to her customers, either.
"I called her, emailed her, text messaged her, did everything in the book and got no response," Steinmetz said.
Police say social networking played a pivotal role in this case. Disgruntled customers found each other online after sharing their troubles on Aloha Travel's Facebook page.
If you have a complaint about Aloha Travel, you are asked to contact Bensalem Police at 215-633-3758.