Action News Gets Action - 6at4

January 28, 2013 2:42:18 PM PST
Consumer reporter Nydia Han helped a viewer who was having a paycheck problem.

We've received a few calls about a company that's now managing payroll for many home health care workers.

Consumers like Juanita and Gregory called for help - saying they're not getting their paychecks. Juanita Haney has had two strokes and needs constant care at home.

"Yeah, and I don't want a stranger," Juanita Haney of Germantown told Action News. "I had strangers before and it was not good."

So through a special Medicaid program, Juanita has been able to hire her own son, Gregory, to be her home health care aid.

"Who's better than your own family member?" she asked. "I don't have to worry about no one coming in here to violate me and hurt me."

Juanita says that's happened to her before. So now, Gregory cares for her full-time. He had been getting paid by the state through a company called Liberty Resources. But recently, Public Parternships LLC took over the payroll for Liberty and more than 30 other companies. Then, Gregory stopped receiving his paychecks.

"It's the only income that I have," Gregory Smith told Action News. "I mean, it's sad that I got to go through this situation especially when I have kids to take care of."

After Juanita contacted Call for Action, I got on the case and called Public Partnerships, which tells me there has been some confusion during the transition but it is working to resolve all issues.

The company got to the bottom of Gregory's situation and sent him his back pay of nearly $800 right away.

Juanita says it's a big relief for her and, of course, for her son.

"He can help his own family, do the things he wants to do," she says.

The best way to reach Action News and Call for Action is to call 1-866-978-4232. Our Call for Action volunteers will answer the phones Monday through Friday from 11 a.m. until 1 p.m.

You can also fill out this online form to get help.