Here's the top 6 issues consumers complain about the most according to Call For Action

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ByNydia Han via WPVI logo
Monday, March 2, 2020
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It's National Consumer Protection week and we're looking at the top consumer complaints, according to our Troubleshooters database maintained by Call for Action.

It's National Consumer Protection week, and we're looking at the top 6 consumer complaints, according to our Troubleshooters database maintained by Call for Action.

6. Automobile repair

5. Landlord/tenant issues

4. Telecommunications

3. Health

2. Home Improvement Contractors

1. Retail Purchases: which includes false advertising, failure to deliver, defective merchandise and problems with warranties

Whether it's kitchen cabinets that were never received or a refrigerator that doesn't work, consumers have complaints. So what can you do to try to protect yourself from a retail purchase gone wrong?

First, pay with a credit card that gives you more purchase protection.

Also, never buy on impulse or under high pressure sales tactics.

And finally, always read your sales agreement thoroughly - including the fine print, refund and cancellation policy.

Of course, you should also check the reputation of the retailer before buying the best way to do that is a quick internet search of the company name and the word "complaints".

Here's the full list of top consumer complaints, according to the Office of the Attorney General:

TOP OVERALL COMPLAINTS:

1. Motor Vehicles 7,507

2. Telecommunications & Broadcast 5,933

3. Do Not Call 5,327

4. Home Improvement 5,034

5. Contest, Promotions, Prizes & Scams 1,903

6. Consumer Credit & Money Handling 1,781

7. Real Estate & Residential Construction 1,663

8. Home & Consumer Products 1,546

9. Rental Properties 1,239

10. Debt Collection 1,128

11. Miscellaneous 975

12. Utilities 939

13. Education 907

14. Professional & Specialized Services 739

15. Tickets 647

16. Other/Service Contracts & Warranties 601

17. Insurance 471

18. Food, Drugs & Cosmetics 426

19. Travel & Leisure 410

20. Buyers Clubs, Discount Programs & Services 371

TOP SENIOR COMPLAINTS:

1. Do Not Call 2,958

2. Telecommunications & Broadcast 2,939

3. Home Improvement 1,920

4. Motor Vehicles 1,659

5. Contest, Promotions, Prizes & Scams 1,053

6. Home & Consumer Products 657

7. Real Estate & Residential Construction 597

8. Consumer Credit & Money Handling 591

9. Tickets 454

10. Utilities 450

11. Debt Collection 324

12. Miscellaneous 319

13. Rental Properties 279

14. Professional & Specialized Services 240

15. Other/Service Contracts & Warranties 238

16. Insurance 213

17. Food, Drugs & Cosmetics 163

18. Health-Related Issues 160

19. Buyers Clubs, Discount Programs & Services 134

20. Travel & Leisure 127

ONLINE RESOURCES:

Better Business Bureau

Consumer Federation of America

Consumer Product Safety Commission

Pennsylvania Attorney General

New Jersey Attorney General

Delaware Attorney General

If you have a consumer issue you need help with, let the Action News Troubleshooters know about it.

You can contact us by going to 6abc.com/Troubleshooters or by calling 1-866-WPVI-CFA.