Southwest rebounding at PHL after weeklong meltdown, processing reimbursements

Southwest is warning that it could still take days to get stranded passengers where they need to be.

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Friday, December 30, 2022
Southwest rebounding at PHL after weeklong meltdown
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Southwest Airlines is showing signs of rebounding in Philadelphia and across the country now that most of its flights are scheduled for Friday.

PHILADELPHIA (WPVI) -- Southwest Airlines is showing signs of rebounding in Philadelphia and across the country.

The airline has been aiming to return to a full schedule Friday after scaling back all week to regroup

Southwest has made a complete turnaround from Thursday and earlier this week when most Southwest flights were canceled across the country.

Just two flights are supposed to be canceled Friday at the Philadelphia International Airport as opposed to nearly 90% on Thursday.

Southwest officials said it will honor reasonable requests to offer reimbursements for meals, hotels, and alternate transportation.

This applies to fights canceled or significantly delayed Christmas Eve through January 2nd.

Passengers can submit receipts on the airline's website.

There was no word on how long it will take to process requests, but the federal government is keeping track.

It all went downhill for the nation's largest low-cost carrier with weather delays last week that affected every airline, but Southwest was the only one left struggling due to chaos with its internal operations.

As the airline continues to make progress, Southwest is warning that it could still take days to get stranded passengers where they need to be and to locate lost luggage that is currently spread out across the country.

Passengers are at least feeling more reassured as the airline turns things around.