Here is an example of one case they were able to successfully resolve.
"My boyfriend and I bought this house together about 4 1/2 years ago," Daria Gland told Action News.
Sadly, Daria's boyfriend passed away, and she could no longer afford the mortgage on just her salary. So Daria called the bank about getting a loan modification so she would have a smaller, more affordable payment.
"I was able to meet all the qualifications to sign up for it, so I signed up for it," she said. "I got the package in the mail. I sent everything in like I was supposed to."
But Daria says instead of getting a loan modification, she just got the run-around. She says bank representatives kept insisting she send in the same documents over and over again.
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"So probably nine months or so went by. And they were denying me [the loan], saying I didn't send in my bank statement, and I knew I sent it in. So I was a little frustrated. Like, "Well, I'm sending these documents over and over again. I don't understand how many times it can be messed up.'"
That's when Daria reached out for help from our Call for Action volunteers via email. And finally, Daria got someone at the bank to call her back.
"So I definitely think it was a big help, and I am glad that I did contact Channel 6 and I was able to get my modification approved," she said.
And as always, if you have any consumer issue you'd like help getting resolved, our volunteers are here to help. The CFA hotline number is 1-866-978-4232, that's 1-866-WPVI-CFA.
Here are the links featured on the air and in today's story:
http://www.makinghomeaffordable.gov
Save Your Home Philly hotline: 215-334-HOME
Don't Borrow Trouble hotline (for people who live in the suburbs): 1-888-275-8843
For more information, or to find out how to become a volunteer yourself, click here.
