The state Attorney General's Office said in legal papers filed in March that Verizon New Jersey Inc. failed to deliver on some of its promises for its FiOS television, telephone and Internet services. That included giving flat-screen televisions to new customers.
At the time, the company said it was getting more customers than anticipated. Verizon said it hired additional call center workers and contracted with additional technicians to handle the problems.
The company says only a small percentage of customers had service problems.
Attorney General Anne Milgram says the deal enforces the principle that companies must deliver what they advertise.
The Garden State will get $795,000 and more than 1100 customers will get $50 each.
For more information on the settlement:
http://www.state.nj.us/lps/ca/press/verizon.htm
If any Verizon customers in Pennsylvania have a similar complaint, please file a report with the PA Attorney General's office at http://www.attorneygeneral.gov/.
